Is there a guarantee?
Relax… You’re 100% Guaranteed. Getting new artwork and bringing it into your home, or business, is an exciting process and it needs to look perfect on your walls! Which is why I offer a 14 day return policy for all artwork. I want you to be absolutely 100% thrilled with your new original painting! So feel free to find something that rocks your world and really speaks to you!
What if I want to return a painting?
I’ve not had a return yet, but they say there’s always a first time! So, in the case of a return, you are responsible for the insured return shipping with tracking. Just contact me and we’ll work out the details. You’ll have 14 days to return the painting, so please conserve and re-use the original shipping materials! Your refund will be sent once the studio receives the artwork in the same condition it left. Always save the original packaging until you’re satisfied that the piece will work for your space!
How do you ship, will my painting arrive on time and in good order?
Every painting that ships from the art studio is insured. For a quick peek on how we package your painting, check this out. If your painting is created on paper or yupo paper, it will be slipped in between 2 acid free sheets of papers against foam-core, then inserted into a cello/poly bag and placed into a rigid mailer – sent via insured USPS. We like to wrap every canvas painting in glassine and then place it either ‘box in box’ or between securely fastened sheets of cardboard or foam-core. Finally, then it will be shrink-wrapped and then bubble wrapped and placed into its sturdy shipping box and then sent either FEDEX or USPS insured. You’ll get an email confirmation with the tracking number once your painting is on its way to you. For International packages we use DHL Express and Deutsche Post.
Now, if you have a corporate account, or if you wish to use your own carrier account, that’s not a problem, contact me and we’ll arrange it! I only charge a nominal fee to cover the packaging materials and that’s it!
We’ve been shipping successfully over the past 10+ years and have a good track record, but, if a package were to arrive with obvious damage, just refuse it and then contact me.
Generally we box and ship for the next business day, however things do come up, so please allow up to 48 hours for your artwork to be shipped. We will send you the tracking number and a shipment confirmation once your carefully wrapped painting is on its way to you!
Are there international duties and customs Fees?
For all other international sales, you are responsible for all duties and taxes that may be incurred. Being a licensed business it’s illegal for us to label this a “gift” on the customs forms.
I’m not sure how it will look in my home?
No worries, I’ve got you covered! Simply send me a photo of the room you want to hang it in and I will superimpose the painting into your photo! That way you’ll get a pretty good idea of how it will look in your home or office! And if you include the dimension of something in the photo ( table, couch, desk, wall, etc.), I’ll size up the painting pretty much to scale and we’ll see if it will be a good fit for your space. If you want to see a particular piece in more detail, just contact me and I’ll send you larger images.
How do I know if it’s authentic?
I sign EVERY painting on the back (en verso) and occasionally the front too. Your painting is accompanied by a signed (and numbered, if applies) certificate of authenticity and a provenance document. The provenance document lists every detail of the painting, it includes a photo of the work and serves as a signed receipt as well.
I’ve been a professional artist since 2005 and have a solid reputation for standing behind everything I create. When you collect my art, you are getting a high quality art piece that starts and ends with professional artist quality paints, materials and mediums. Several coats of archival, museum quality non-yellowing varnish on every canvas painting. This guards against dust and UV damage, while protecting your investment. I spray every watercolor and yupo painting with a coating of fixative sealer to protect it too.
Any painting is susceptible to harmful Ultraviolet rays of the sun. So be sure to keep your painting out of the direct sunlight. Ideally, you will want to use a UV glass when you frame your painting done on paper to protect it against fading (many frames come with UV glass). And finally, if you have collected any of my art prints at shows or galleries, you have an archival quality print in your hands and it will not fade or turn colors as long as it’s not exposed to direct sunlight for long periods of time.
I’m not sure about buying art online?
More and more art is being purchased online without going to a gallery. In fact, online art sales are increasingly outpacing brick and mortar galleries. As an art collector, or first-time buyer you might be apprehensive about buying art online. I understand, and that’s why I offer a great return policy and urge you to ask questions before making a purchase.
Did I miss anything?
Hope I’ve covered all the bases and that any questions you had, have been answered. But if not, please contact me because maybe it’s a question someone else has too and I can add it here. Thank you so much!